Do you think working with user portals and communities as part of a larger patient program to be extremely motivating? Are you good at creating user friendly functions and content in cooperation with IT? And is making a business impact and driving life changing projects an absolute must?
If you answer to these questions is “YES” this could be the perfect opportunity for you. Right now, we are looking for a Digital Business Lead for the candidate and user engagement solutions.
We are developing a Connected Care universe of value adding services for our customers based on a solid CRM structure (Salesforce) and enriched through professional and user portals enabling user communities and self-service tools.
Join us and make Life Changing differences
Joining us you get the opportunity to work for a company who provides bone anchored and cochlear implant solutions for patients all around the world, and who has a strong purpose of making a life changing difference to people with a hearing loss. By the Connected Care solutions Oticon Medical is taking a next step in professionalizing our interactions with candidates, users, and professionals.
You will get to work with the newest CRM platform technology where your focus will be on our user portal, community, and e-shop and hereby you will get extremely close to our patients.
In order to develop the solutions, it´s an absolute must that you have a passion for user interaction and user engagement. As Digital Business Lead you will work closely with the development of the IT solution, bring in the market knowledge and user understanding, lead the feature scoping, the roadmap and the improvement initiatives of the solutions. With our local sales companies you are responsible for a successful implementation and promotion of the solutions. Other important stakeholders would be professionals in hospitals and our customer service department.
You will be reporting to a Director, Customer Care Program, in the Customer Experience department in Oticon Medical. Here you will be part of a small team of engaged colleagues with a business background all focusing on value adding initiatives along the patient journey.
Below you will find several tasks which you can look forward to:
• Be in charge of our user portal & community (Oticon Medical Friends) and launch a new e-shop concept
• Represent the market needs through thorough understanding of our users, the commercial and professional environment, and the competitive solution
• Co-develop the solution with our customers (patients) and make sure that they are engaged
• Drive the roll-out of modules to the prioritized countries and in cooperation with them secure the commercial success of the solution
• Drive the roadmap on new features and improvement in cooperation with our IT department
• Take part in the training of stakeholders (local marketing managers of the different countries)
The Digital Business Lead will also be the content owner and work with our marketing department on the continuous promotion and content creation of the user community.
Could we be a match?
We are looking for a person who has at least +3 years of experience working with customer experience and portals in the BTC industry. The person will be the one rolling out the portal in the different countries, hence having experience with project management, business development is therefore also an advantage. If you have experience from the medical industry it will give you an edge from the very beginning of your employment.
We are looking for an independent person that strives by having influence and clear responsibility. You should expect 20+ number of traveling days per. year
Joining us, you will get the opportunity to work with something that matters! What we do makes a HUGE difference for people, and we constantly strive to improve ourselves. This has led us to a point where we have a portfolio of top of the line solutions – and some of the best employees in the field.
This is how we win as individuals, as teams and as a company! And we want you to win as well.
Don´t hesitate to reach out :)
Deadline for applications is the 6th of October 2020. We screen all incoming candidates on a continuous basis, so don´t hesitate to send us your resumé.
If you have questions regarding the recruitment process, please call recruitment specialist Niklas Boserup on + 45 23 20 19 05.
We are looking forward to hearing from you.
Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly or via our preferred suppliers. We appreciate you trying but please keep in mind that any unsolicited profiles you send us will be treated as direct applications from the candidates.
Because sound matters
Oticon Medical is a global company in implantable hearing solutions, dedicated to bringing the magical world of sound to people at every stage of life. As part of the Demant group, a global leader in hearing healthcare with 15,000 people in over 130 countries, we have access to one of the world’s strongest research and development teams, the latest technological advances and insights into hearing care.
Our competencies span more than a century of innovations in sound processing and decades of pioneering experience in hearing implant technology. We work collaboratively with patients, physicians and hearing care professionals to ensure that every solution we create is designed with users’ needs in mind. We share an unwavering commitment to provide innovative solutions and support that enhance quality of life for people wherever life may take them.
Because we know how much sound matters.